Experiencing an internet outage can be frustrating, and we’re here to help you get back online as fast as possible. First, please double-check that your account is active and in good standing. Our How Do I Troubleshoot My Internet support article can help you address common issues. If you’re still experiencing problems, submit a support ticket and we’ll get right on it.
Confirming My Service is Active
- Once you log in to your FlexConnect Account you can view the status of your account in the Your Plan section.
- To view detailed billing information, including payment history, click on the Billing tab.
- If your account is active and in good standing, and you have completed any pertinent troubleshooting steps but continue to experience technical issues, please submit a support ticket so that our team can help resolve your issue.
Submitting a Ticket
- Use the support ticket form
- Add your information and select the appropriate Issue Type before hitting Submit.
- A support agent from our team will contact you during our business hours (Monday-Friday from 7:00 AM to 4:00 PM MST). You will receive email updates regarding your ticket.
