We provide our customers with fast and reliable service, but sometimes you might notice slower speeds. We’ve gathered common reasons why this might happen, along with simple steps to help you get back to a fast, seamless connection. Try these solutions:
- – Test the WiFi Connection
- To quickly figure out if Wi-Fi is slowing you down, connect your device directly to the modem with an ethernet cable. Test your browsing speeds with your usual websites and browser. If things are still slow, the Wi-Fi isn’t the issue. Notice improvement? The Wi-Fi network may be affecting internet speeds. You can check out our article How Do I Improve My Wi-Fi Signal for helpful tips.
- – Run a Speed Test
- Use a device connected directly to your modem via ethernet cable to perform a speed test. This helps identify whether slow speeds are due to Sparklight’s network or another issue. If speeds match your plan speeds, our equipment is working properly. If speeds are notably slower, please submit a task to our 24/7 Technical Care Center for assistance.
I’ve tried these steps, but my internet is still slow. What else could be causing this?
Here are some other reasons your connection could feel slow:
- Your device may be low on memory (RAM). Close unused programs to help your device perform better, or consider adding more memory.
- Virus or malware software may be slowing things down by checking traffic. We don’t provide this software directly, but reputable providers include McAfee™, Norton™, Kaspersky™, Bitdefender™, and Trend Micro™.
- Heavy internet usage, including file-sharing apps or simultaneous high-definition streams or gaming sessions, can affect speeds. Try limiting these activities when possible.
My connection seems fine, so why do certain websites load slowly?
Several factors can make websites slower to load. Potential reasons include:
- The page could contain several high-resolution graphics, pictures or videos.
- Animation or auto-loading media such as music or videos could cause a website to load slowly.
- The host server may be affected by too many users during peak-usage periods.
- Your router is having issues delivering webpage information to your device.
- – Your device(s) may be low on system memory (RAM)
- If you’re using a Windows™ device, try closing unused programs to free up RAM, or consider adding more. Smart TVs and streaming devices might run apps in the background; restarting them can also help performance.
- – If all else fails, it may help to reboot
- Reboot your modem regularly to keep your connection fresh. If you’re using a router, restart it by unplugging for 5 seconds.
- Lastly, rebooting your computer helps resolve numerous connection issues.
More troubleshooting ideas can be found in our support article How Do I Troubleshoot My Internet
